Credit Cards » Credit Card Guides » Maximize Your Benefits with Chase Concierge: A Comprehensive Guide
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Maximize Your Benefits with Chase Concierge: A Comprehensive Guide

Whether your Chase card is Visa Infinite or Signature, Chase concierge services can help with dining, entertainment, travel requests and more
Author: Baruch Mann (Silvermann)
Baruch Mann (Silvermann)

Writer, Contributor

Experience

Baruch Silvermann is a financial expert, experienced analyst, and founder of The Smart Investor.  Silvermann has contributed to Yahoo Finance and cited as an authoritative source in financial outlets like Forbes, Business Insider, CNBC Select, CNET, Bankrate, Fox Business, The Street, and more.
Interest Rates Last Update: June 3, 2024
The banking product interest rates, including savings, CDs, and money market, are accurate as of this date.
Author: Baruch Mann (Silvermann)
Baruch Mann (Silvermann)

Writer, Contributor

Experience

Baruch Silvermann is a financial expert, experienced analyst, and founder of The Smart Investor.  Silvermann has contributed to Yahoo Finance and cited as an authoritative source in financial outlets like Forbes, Business Insider, CNBC Select, CNET, Bankrate, Fox Business, The Street, and more.
Interest Rates Last Update: June 3, 2024

The banking product interest rates, including savings, CDs, and money market, are accurate as of this date.

We earn a commission from our partner links on this page. It doesn't affect the integrity of our unbiased, independent editorial staff. Transparency is a core value for us, read our advertiser disclosure and how we make money.

Table Of Content

How Does Chase Concierge Work?

If you’re looking for a new credit card, it can be easy to become focused on the card perks and benefits, but one area which is often overlooked is the concierge services.

Card concierge services are offered to holders of top tier cards such as the Chase Sapphire Reserve. These services can help you with various day to day tasks and when you’re traveling, 24 hours a day.

Along with simple requests such as getting theater tickets or securing a hard to get restaurant at the latest hip restaurant, the concierge can help you with coordinating medical care, planning a party or even making your vacation a once in a lifetime trip. The Chase concierge service is actually a perk of the cards being Visa Infinite or Visa Signature cards. 

Essentially, you can enjoy 24/7 access to the concierge for help with dining, entertainment or travel requests. You’ll have a helpline number that you can call, which varies according to your specific card. 

Cards that feature Chase concierge service include:

What Do You Get With Chase Concierge Services?

While you can do many tasks yourself, concierges often have greater access by leveraging their existing relationships.

Chase has two concierge services according to your credit card tier. To understand which one you can access, you’ll need to look for either the Visa Infinite or Visa Signature logo.

With either service you can access:

If you want to dine at a popular or exclusive restaurant, you may find yourself on the phone for extended periods trying to book a table.

There is nothing more frustrating than waiting to get through on the phone only to be told by the maitre’d that there are no tables available for weeks or even months.

However, the concierge services often have established relationships with the maitre'd or hostess in numerous restaurants, making it easier for them to book you a reservation.

Whether you want to take that special someone to a great restaurant, are traveling to a new city or have visitors that you want to impress, you may need some expert help. The concierge service can provide you with recommendations for what you’re looking for.

The more information you can provide, the easier it will be to get an appropriate recommendation. For example, if you can let the concierge know your approximate budget, your preferences and how many people are involved, they can tailor the recommendations.

This follows on from the previous point, but if you’re struggling to find the perfect gift, the concierge can recommend and arrange delivery of a special gift. Again, you will need to provide as much information as possible including your approximate budget.

The concierge can also assist you in arranging your travel plans. From booking flights and hotels to arranging passes at popular attractions during your vacation, you can leave all the fine details to a travel expert.

If you’re in need of a legal professional or translation services, but don’t know where to start, you can call the concierge. They can help you to find and access specialist services in your local area. This can also be extended to helping you to source and rent special equipment nearby for events or plans.

During the Covid Pandemic, many of us became confused about the continually changing restrictions, requirements and recommendations, particularly when traveling. However, you can check with the concierge to find out the latest restriction updates.

The key difference between Visa Signature and Visa Infinite concierge is that Visa Infinite cardholders can gain access to wider options and potential discounts. They may also have a quicker turnaround on any requests.

Get highest tier of Chase Concierge services with the Sapphire Reserve card
Get highest tier of Chase Concierge services with the Sapphire Reserve card (Photo by Oleshko/Shutterstock)

Chase Concierge Service: What You Can’t Get?

Chase Concierge services are quite extensive offering access to practically anything, but there are some exceptions. These include:

  • Account information or queries: The concierge will be unable to help you with any queries or questions about your Chase credit card account. So, if you have a fee or transaction query, need to report a problem or want to pay your bill, you’ll need to use the appropriate Chase helpline number.
  • Illegal Items: It may seem obvious, but the concierge will be unable to help you procure illegal items. For example, they won’t be able to help you find drugs in your vacation city.
  • Outlandish requests: While the concierge will aim to deliver your request, there are some limitations. If you make outlandish requests, you’re likely to be disappointed. For example, if you want to arrange a massive party at a fancy venue for $100, your request is likely to be declined.
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Advertiser Disclosure
The product offers that appear on this site are from companies from which this website receives compensation.
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Rewards Plan:
1X – 5X 5X points on up to $500,000 spent on directly-booked airfare and flights and prepaid hotels booked through American Express Travel (per calendar year), 2X points on prepaid car rentals through American Express Travel and 1X points on all other purchases
Welcome Bonus:
80,000 points 80,000 Membership Rewards® points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership

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Rewards Plan:
2X – 6X 6 Marriott Bonvoy points for each dollar of eligible purchases at hotels participating in the Marriott Bonvoy™ program, 3 points at Worldwide restaurants and on flights booked directly with airlines and 2 points on all other eligible purchases
Welcome Bonus:
95,000 points 95,000 Marriott Bonvoy bonus points after you use your new Card to make $6,000 in purchases within the first 6 months of Card Membership

Amex Delta SkyMiles Platinum card

Rewards Plan:
1X – 3X 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets and 1X Miles on all other eligible purchases
Welcome Bonus:
85,000 miles 85,000 bonus miles after you spend $4,000 in your first six months
Advertiser Disclosure
The product offers that appear on this site are from companies from which this website receives compensation.
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Rewards Plan:
1X – 5X 5X points on up to $500,000 spent on directly-booked airfare and flights and prepaid hotels booked through American Express Travel (per calendar year), 2X points on prepaid car rentals through American Express Travel and 1X points on all other purchases
Welcome Bonus:
80,000 points 80,000 Membership Rewards® points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership

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Rewards Plan:
2X – 6X 6 Marriott Bonvoy points for each dollar of eligible purchases at hotels participating in the Marriott Bonvoy™ program, 3 points at Worldwide restaurants and on flights booked directly with airlines and 2 points on all other eligible purchases
Welcome Bonus:
95,000 points 95,000 Marriott Bonvoy bonus points after you use your new Card to make $6,000 in purchases within the first 6 months of Card Membership

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Up to 3x miles 3 miles per $1 spent on United purchases immediately after earning your $125 annual United purchase credit, 2 miles on all other travel and select streaming services, 1 mile on all other purchases
Welcome Bonus:
60,000 miles 60,000 bonus miles + 500 Premier qualifying points (PQP) after you spend $4,000 on purchases in the first 3 months your account is open.
Advertiser Disclosure
The product offers that appear on this site are from companies from which this website receives compensation.

How to Maximize the Chase Concierge Service?

The Chase concierge service is all about personal convenience since it can remove legwork and hassle, but basic inquiries are not the best use of this service. So, rather than asking where the nearest movie theater is, consider using the service for requests, such as:

Many people feel overwhelmed when they need to shop for gifts, particularly for that one person who seems to be the most difficult to buy for.

You can use the concierge to save hours of research and shopping time. You can either provide a list of options or simply provide a few details about the person and have the concierge make recommendations.

If you’re traveling during peak season or there is a special event in your destination city, it can be tricky to find accommodation. So, you can avoid the stress and internet searching by consulting the concierge.

They can research available hotels that have your preferred features and are within your requested price range. They may even have access to deals that you couldn’t find on your own.

When you’re trying to plan a special night for that special someone, you are likely to have lots of things to consider, so allow the concierge to take the restaurant reservations off your plate. The concierge can find suitable restaurants and make you a reservation.

Book top theater shows with Chase Concierge
Chase Concierge can find tickets for events such as Musical Kinky Boots on Broadway. (Photo by lev radin/Shutterstock)

How to Contact Chase Concierge Service?

The contact details for Chase concierge services will depend on whether you have a Visa Signature or Visa Infinite card.

  • Visa Signature cardholders can call the toll free number 1-800-953-7392 if you’re inside the U.S, or outside of the U.S, you can call 630-350-4551 collect.
  • Visa Infinite cardholders have the 1-888-853-4458 toll free number and 1-630-350-4545 international number.

The phone lines are available 24/7, but you can also email requests if you don’t need an immediate response.

Is it Worth It?

Since the Chase Concierge Service is included in your card benefit package at no cost, you may think it worthwhile to call them for anything. However, there are some scenarios where you should consider it and others where it is not so necessary.

When You Need It?
When You Can Skip?
Wait on the line
You can pick up the item
Struggle to obtain the item yourself
You can Google it

If your task requires waiting on hold or continually hitting redial to get through, such as trying to book tickets for an event, the concierge service could not only save you time, but also stress.

Likewise, if you want a table at a popular restaurant or a reasonably priced hotel room in a busy city during peak periods, the concierge may be able to leverage their relationships to help you.

If you want to purchase a gift for someone and you can easily order it online and click and collect on your way to or from work, it is not really necessary to use the concierge.

The reason for this is that although the concierge is free, you do need to cover the costs of anything you request. So, you would need to pay delivery charges on your item.

If you have a very simple request, like wanting to know the nearest movie theater or what time a particular store closes, you can simply Google it yourself and have the answer in seconds.

How to Apply for Cards Offering Chase Concierge?

If you meet the minimum credit score requirements and have sufficient income, you can try to get approved for a new Chase card. You’ll need to browse the card options to check which one best fits your needs. But, once you’ve decided, the easiest way to apply is online via the Chase website.

  1. Find the Product Page: When you visit the Chase website, you’ll find details of all the available credit cards. So, you’ll need to find the appropriate product page. You will then see two “Apply” buttons. One for existing customers and one for “guests.” The advantage of the existing customer button, which requires a login is that many of the application form details will be prefilled. You can also consider pre-approval.
  2. Complete the Application: You’ll be directed to an application form and you’ll need to complete all of the mandatory fields, including your name, address, contact details and Social Security Number.
  3. Submit: Once you’re happy with the application form, click submit and then wait for an email with your approval decision. This could be in as little as a few minutes, but most people will need to wait a day or two.
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Rewards Plan:
1X – 5X 5X points on up to $500,000 spent on directly-booked airfare and flights and prepaid hotels booked through American Express Travel (per calendar year), 2X points on prepaid car rentals through American Express Travel and 1X points on all other purchases
Welcome Bonus:
80,000 points 80,000 Membership Rewards® points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership

amex brilliant

Rewards Plan:
2X – 6X 6 Marriott Bonvoy points for each dollar of eligible purchases at hotels participating in the Marriott Bonvoy™ program, 3 points at Worldwide restaurants and on flights booked directly with airlines and 2 points on all other eligible purchases
Welcome Bonus:
95,000 points 95,000 Marriott Bonvoy bonus points after you use your new Card to make $6,000 in purchases within the first 6 months of Card Membership

Amex Delta SkyMiles Platinum card

Rewards Plan:
1X – 3X 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets and 1X Miles on all other eligible purchases
Welcome Bonus:
85,000 miles 85,000 bonus miles after you spend $4,000 in your first six months
Advertiser Disclosure
The product offers that appear on this site are from companies from which this website receives compensation.
Top Offers

amex platinum

Rewards Plan:
1X – 5X 5X points on up to $500,000 spent on directly-booked airfare and flights and prepaid hotels booked through American Express Travel (per calendar year), 2X points on prepaid car rentals through American Express Travel and 1X points on all other purchases
Welcome Bonus:
80,000 points 80,000 Membership Rewards® points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership

amex brilliant

Rewards Plan:
2X – 6X 6 Marriott Bonvoy points for each dollar of eligible purchases at hotels participating in the Marriott Bonvoy™ program, 3 points at Worldwide restaurants and on flights booked directly with airlines and 2 points on all other eligible purchases
Welcome Bonus:
95,000 points 95,000 Marriott Bonvoy bonus points after you use your new Card to make $6,000 in purchases within the first 6 months of Card Membership

Amex Delta SkyMiles Platinum card

Rewards Plan:
1X – 3X 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets and 1X Miles on all other eligible purchases
Welcome Bonus:
85,000 miles 85,000 bonus miles after you spend $4,000 in your first six months
Advertiser Disclosure
The product offers that appear on this site are from companies from which this website receives compensation.
Top Offers From Our Partners

amex platinum

Rewards Plan:
1X – 5X 5X points on up to $500,000 spent on directly-booked airfare and flights and prepaid hotels booked through American Express Travel (per calendar year), 2X points on prepaid car rentals through American Express Travel and 1X points on all other purchases
Welcome Bonus:
80,000 points 80,000 Membership Rewards® points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership

amex brilliant

Rewards Plan:
2X – 6X 6 Marriott Bonvoy points for each dollar of eligible purchases at hotels participating in the Marriott Bonvoy™ program, 3 points at Worldwide restaurants and on flights booked directly with airlines and 2 points on all other eligible purchases
Welcome Bonus:
95,000 points 95,000 Marriott Bonvoy bonus points after you use your new Card to make $6,000 in purchases within the first 6 months of Card Membership

Amex Delta SkyMiles Platinum card

Rewards Plan:
Up to 3x miles 3 miles per $1 spent on United purchases immediately after earning your $125 annual United purchase credit, 2 miles on all other travel and select streaming services, 1 mile on all other purchases
Welcome Bonus:
60,000 miles 60,000 bonus miles + 500 Premier qualifying points (PQP) after you spend $4,000 on purchases in the first 3 months your account is open.
Advertiser Disclosure
The product offers that appear on this site are from companies from which this website receives compensation.

FAQs

The concierge service itself is free, but you’ll need to pay for anything you order. For example, if you use the concierge to book tickets, you’ll need to pay for the tickets themselves. However, if you are looking for recommendations or advice, this is offered free of charge. 

This is a matter of personal preference. Some users suggest that Amex concierge has shorter call waiting times, since it is exclusively for American Express customers, while Chase concierge is for all Visa Infinite or Visa Signature customers.

However, some customers report that the Visa concierge services are superior. So, there is no hard and fast answer as to whether one is better than the other.

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Picture of Baruch Mann (Silvermann)

Baruch Mann (Silvermann)

Baruch Silvermann is a financial expert, experienced analyst, and founder of The Smart Investor.  Silvermann has contributed to Yahoo Finance and cited as an authoritative source in financial outlets like Forbes, Business Insider, CNBC Select, CNET, Bankrate, Fox Business, The Street, and more.
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Top Offers

amex platinum

Rewards Plan:
1X – 5X 5X points on up to $500,000 spent on directly-booked airfare and flights and prepaid hotels booked through American Express Travel (per calendar year), 2X points on prepaid car rentals through American Express Travel and 1X points on all other purchases
Welcome Bonus:
80,000 points 80,000 Membership Rewards® points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership

amex brilliant

Rewards Plan:
2X – 6X 6 Marriott Bonvoy points for each dollar of eligible purchases at hotels participating in the Marriott Bonvoy™ program, 3 points at Worldwide restaurants and on flights booked directly with airlines and 2 points on all other eligible purchases
Welcome Bonus:
95,000 points 95,000 Marriott Bonvoy bonus points after you use your new Card to make $6,000 in purchases within the first 6 months of Card Membership

Amex Delta SkyMiles Platinum card

Rewards Plan:
1X – 3X 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets and 1X Miles on all other eligible purchases
Welcome Bonus:
85,000 miles 85,000 bonus miles after you spend $4,000 in your first six months
Advertiser Disclosure
The product offers that appear on this site are from companies from which this website receives compensation.
Top Offers From Our Partners

amex platinum

Rewards Plan:
1X – 5X 5X points on up to $500,000 spent on directly-booked airfare and flights and prepaid hotels booked through American Express Travel (per calendar year), 2X points on prepaid car rentals through American Express Travel and 1X points on all other purchases
Welcome Bonus:
80,000 points 80,000 Membership Rewards® points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership

amex brilliant

Rewards Plan:
2X – 6X 6 Marriott Bonvoy points for each dollar of eligible purchases at hotels participating in the Marriott Bonvoy™ program, 3 points at Worldwide restaurants and on flights booked directly with airlines and 2 points on all other eligible purchases
Welcome Bonus:
95,000 points 95,000 Marriott Bonvoy bonus points after you use your new Card to make $6,000 in purchases within the first 6 months of Card Membership

Amex Delta SkyMiles Platinum card

Rewards Plan:
Up to 3x miles 3 miles per $1 spent on United purchases immediately after earning your $125 annual United purchase credit, 2 miles on all other travel and select streaming services, 1 mile on all other purchases
Welcome Bonus:
60,000 miles 60,000 bonus miles + 500 Premier qualifying points (PQP) after you spend $4,000 on purchases in the first 3 months your account is open.
Advertiser Disclosure
The product offers that appear on this site are from companies from which this website receives compensation.

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