Customer Satisfaction: Who Has Better Ratings?
Overall, JM Bullion slightly edges out SD Bullion.
Platform | Rating |
|---|---|
Trustpilot
| 4.3 (2,648 reviews) |
Better Business Bureau (BBB) | A+ | Accredited Since 2014 |
Sitejabber | 3.3 (641 reviews) |
Both SD Bullion and JM Bullion hold strong ratings, but neither is the top-rated in the industry. Trustpilot scores are equal at 4.3, and both have A+ BBB ratings.
Platform | Rating |
|---|---|
Trustpilot
| 4.3 (1,493 reviews) |
Better Business Bureau (BBB) | A+ | Accredited Since 2014 |
Consumer Affairs | 4.5 (790 reviews) |
SD Bullion leads in volume of reviews, while JM Bullion earns praise for usability and shipping speed.
Buying Gold and Silver: Who Comes Out on Top?
When comparing SD Bullion and JM Bullion, both platforms offer extensive selection, insured shipping, and fair buyback programs. But there are a few key differences that could influence your decision:
Where they’re both strong:
Product range: Both dealers carry gold, silver, platinum, palladium, and copper in coins, bars, and rounds.
Free shipping: Orders over $199 qualify for free insured delivery.
Buyback programs: Both offer competitive buyback rates, even if you didn’t purchase from them.
Payment flexibility: Credit cards, wire transfers, and crypto accepted.
Where SD Bullion stands out:
Pricing & discounts: SD Bullion offers deeper discounts for bank wires and e-checks, and prices tend to be lower across the board.
Spot price locking: Customers lock in prices even if payment takes time to clear.
More unique product formats: Including silver bullets and fractional gold rounds.
Where JM Bullion stands out:
Website & tools: The interface is smoother, and tools like AutoBuy and the Fear & Greed Index help with investing decisions.
More collector options: New arrivals and numismatic coins appear more frequently.
Buyback tool: Allows for 24/7 self-service metal selling.
If you’re prioritizing affordability and bulk value, SD Bullion may be your better option. If you’re a casual investor who values tools, flexibility, and ease-of-use, JM Bullion is a strong contender.
Which Is Better for a Gold or Silver IRA?
Our preferred choice for precious metal IRAs is JM Bullion, mainly due to its storage flexibility, transparent fee structure, and easy-to-follow process.
Both SD Bullion and JM Bullion help customers set up Gold IRAs using trusted custodians. But JM Bullion edges ahead in several important areas:
- Fee transparency: JM Bullion clearly lists setup and annual administrative fees, while SD Bullion does not. This helps investors avoid surprise costs.
- Storage options: JM Bullion partners with TDS Vaults, offering international storage choices (Zurich, Toronto, Singapore). SD Bullion uses its own U.S.-based SD Depository, which is secure but less flexible.
- Minimum investment & buyback: Both dealers offer similar minimum purchase requirements and reliable buyback programs. However, JM Bullion’s self-service tool makes it easier to liquidate IRA assets quickly.
- Investor tools: JM Bullion’s live pricing, market analysis, and AutoBuy features can help long-term IRA investors time their entries more strategically.
- Customer support: While both companies lack live chat, SD Bullion only offers weekday service. JM Bullion also provides weekday support but includes more website-based resources for self-help.
In summary, SD Bullion is a reliable option for IRAs, but JM Bullion provides a more investor-friendly experience with global storage flexibility and clearer costs.
Summary: Who Wins Where?
When it comes to gold dealer performance:
Ratings Winner: JM Bullion has a slight edge due to the consistency of its reviews.
Best for Direct Purchase: SD Bullion – Competitive pricing, flexible payments, real-time locking.
Best for IRA: JM Bullion – More transparent and flexible IRA process.
Overall, we recommend SD Bullion for direct buyers and JM Bullion for IRA investors. Your best choice depends on your goals—whether you're stacking physical gold now or planning for retirement.
FAQ
Yes, both update prices based on spot markets. JM Bullion shows live updates on product pages; SD Bullion updates every 10–15 seconds.
JM Bullion offers storage in global locations (Zurich, Toronto, Singapore). SD Bullion only provides U.S.-based storage.
JM Bullion has a smoother interface and better tools (AutoBuy, market sentiment index), making it easier for beginners.
JM Bullion is better for collectors; it frequently features rare and collectible coins. SD Bullion occasionally lists them but focuses more on bullion-grade metals.
JM Bullion offers an AutoBuy feature for recurring purchases. SD Bullion does not have a similar option.
JM Bullion typically processes orders within 1–2 business days. SD Bullion is fast but has slightly more complaints about delays.
JM Bullion offers a 24/7 online buyback tool. SD Bullion requires a call or email, but both offer competitive prices.
JM Bullion’s IRA specialists and step-by-step setup guide are more beginner-friendly. SD Bullion offers strong support but requires more investor initiative.
